Privacy Policy - Complaint Handling Systems

Complaint Handling Systems (“we,” “our,” or “us”) operates the mobile application Complaint Handling Systems, developed by Complaint Handling Systems Subroto Park. This Privacy Policy explains how we collect, use, and protect your information when you use our app.

1. Information We Collect

We collect the following information to provide our services effectively:

Mobile Number – to identify and communicate with users.
Location Information – to identify the area of the complaint for proper service allocation.
Quarter Details – to associate the complaint with your residence or service area.

We do not collect any unnecessary personal information such as financial data, photos, or device files.

2. How We Use Your Information

The information collected is used only for:

Registering and managing user complaints.
Assigning complaints to the appropriate service personnel (e.g., electrical or plumbing teams).
Contacting you regarding your complaint status or updates.

3. Data Sharing and Disclosure

We do not share or sell your personal information with any third parties. Your data is used only within our internal complaint management system.

4. Data Security

We take reasonable measures to protect your data against unauthorized access, alteration, or disclosure.

5. Data Retention

We retain your information only as long as necessary to resolve complaints and maintain service records. Once the purpose is fulfilled, your data may be securely deleted from our systems.

6. Your Rights

You can contact us at any time to:

Request deletion of your account or data.
Ask questions about how your data is used.

To request account deletion, please email us at info@svwebinfo.com with your registered mobile number. Our team will process the deletion within 7 working days.

7. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect data from children. If you believe a child has provided us personal information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted within the app or on this page with a new “Last updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@svwebinfo.com
Address: Complaint Handling Systems Subroto Park